For most people, setting up an Internet connection is as simple as contacting an Internet Service Provider (commonly a phone company or cable TV company), arranging to have the Cable Guy come by at a time when you're home, sacrificing your credit card for a moment, and turning on your computer. If the installer did a good job, you don't have to sweat any of the details — Internet Explorer jumps up and greets you when you double-click it.
Don't let the Cable Guy (or whomever) leave your house until you turn on your PC, crank up IE, and make sure that your Internet connection is working.
Dialup connections are a little trickier. You need a modem (your computer probably has a built-in one already) and a telephone cable that plugs into your computer and the phone jack on the wall. You also need to set up a subscription with a dialup service, which you can do at any store that sells computers.
The dialup service company (your Internet Service Provider, or ISP) has an instruction booklet that tells you precisely how to get connected to its service. The ISP needs to give you a telephone number to dial, a logon ID, and a password.
You may also receive the names of the computers that accept and send out your mail (so-called POP3 and SMTP servers), which you need to set up e-mail accounts that go through the ISP.
The ISP's booklet should step you through the rest of the process, but a few little details may be missing:
Vista's Connect to the Internet Wizard can help you establish a dialup connection. To bring up the wizard, choose Start --> Control Panel, click the Network and Internet icon, and then click the Network and Sharing Center icon. In the Network and Sharing Center, click the Set Up a Connection or Network link. Then double-click the Set Up a Dial-Up Connection link.
If you need to change details about the connection after you've gone through the Connect to the Internet Wizard, choose Start --> Connect To. Your dialup connection appears in the network list. Right-click it and choose Properties. After you click through a User Account Control security box, you see a Dial-Up Connection Properties dialog box. In that dialog box, you can change the phone number, pick a second modem (if you have one), control how often Vista redials, or make the dialup connection available to anybody logged on to your computer.
If you need to change general dialup options after you've gone through the Connect to the Internet Wizard — say, you suddenly realize that you need to dial 9 to get an outside line — choose Start --> Control Panel --> Hardware and Sound and then click the Phone and Modem Options icon.
If you aren't getting a dial tone (you should be able to hear it), the problem is usually something simple, such as a not-quite-connected phone line. First, check your hardware connections. Is the phone line plugged into the wall and all the way into the computer? Next, make sure that you're using a functioning phone cord. Phone cords sometimes get a small stress break somewhere near the middle. You can also try plugging a phone into the connector to make sure that the phone line is working the way it should be.
If the phone rings and the ISP doesn't answer (again, you can hear it), check the clock. If you're dialing into your ISP at a time of high traffic — usually between 8:00 a.m. and 11:00 a.m. and between 1:00 p.m. and 5:00 p.m. — your ISP may simply be swamped with incoming calls. Get a cup of coffee and try again in a few minutes. If you try continually and are unable to get a rise out of your ISP, give its tech support line a call. The server may be down or — worst-case scenario — your modem could be failing and not giving the ISP's server the "handshake" it's looking for.
When all else fails, call your ISP and ask tech support to walk you through the connection process. That's what tech support is for
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